Swannie Upc

All they do is lie over the phone and keep your money

Updated by user Aug 26, 2014

On August 26, 2014, Fumfie.com credited my account with $577.92, and refused to refund the rest of my money, keeping $101.98. In a compromise they offered a one hundred in store credit for the remainder of the missing refund.

It wasn't worth the toll this takes on my health to continue to fight for the rest so I agreed. I have yet to get the e-mail stating that they are holding the credit.

Updated by user Aug 26, 2014

On August 26, 2014, Fumfie.com credited my account with $577.92, and refused to refund the rest of my money, keeping $101.98. In a compromise they offered a one hundred in store credit for the remainder of the missing refund.

It wasn't worth the toll this takes on my health to continue to fight for the rest so I agreed. I have yet to get the e-mail stating that they are holding the credit.

Original review Aug 25, 2014
On July 21, 2014, I ordered a GoPro Hero 3+ camera group from this company for a total of $679.90. The same day, I found the exact same offering on Amazon.com for almost $200 less. I contacted Fumfie.com to cancel the order and when they asked why, I told them why. "Steven," looked it up on Amazon and verified the price difference and offered to match the price. I agreed and was told that a refund of the difference would be forthcoming. When the credit never appeared on my credit card, I called back to find out where it was. I was then told that because the sales agent had not taken a "screen capture," of the offer at Amazon.com, the supervisors would not approve the refund. I then told them I wanted to cancel the order again because I had been lied too. In the meantime, the order arrived. One piece of the order was for a Cannon product and thus did not work with the camera I had bought. I called them again, and got a return shipping label to return the purchase, which I did. I was told a full refund would be made. It was not. I've called them again a week ago, and was told that a refund had not been sent, because a box had been torn that held the camera. You have to tear the box to get the camera off. I demanded a refund and notified my Credit Card Company, USAA, and initiated a charge back process. The last time I called then, I was told a refund has been sent. I called them today, August 25th, and was told that a partial refund had been sent to USAA, the CC company, in the amount of $577.92, given transaction number 643550**** with a refund date of August 22, 2014. When asked why a total refund was not issued as I had been previously told numerous times, I was told that a torn box inside the return shipment, prevented them from fully refunding my money and that they had kept the difference between the price charged and the alleged refund, due to "the condition of the return." I contacted USAA and found that no such refund had been issued for any amount. Since this whole process started, I have learned through internet research that this company sells, "Grey Products," which means the manufacturer does not warranty the product, and this this mode of conduct is how they do business. Yes, there are happy customers of this company out there, if the positive reviews are legitimate, but a pattern of conduct clearly emerges when reviewing others who have filed negative reviews. This is how they rip people off. I am retired Civil Service, and retired from the position of Manager of debt collection for the entire U.S. Government. As such, I handled many, many cases from the FTC, which I did personally because they were so complicated and dealt with conduct that I have seen in this case. This company may skim the line between legal and illegal to stay in business. The bottom line is I have no product of any kind from Fumfie.com, and they have my money which they have to date refused to refund.
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Loss:
$700
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Queens, New York

Fumfie charged my credit card and never received my order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I order a refrigerator Aug 26th online. I received a call and the salesperson tried numerous times to sell me maintenance agreement, I kept saying no and it kept getting cheaper. I still said no. I confirmed the fridge was in stock and it would be shipped the next day. After 2 weeks, I called and have been getting the run around since. I was told it would be shipped Sept 30th. I called today Oct 1st only to be told Fumfie Appliance is no longer a part of Fumfie. What a joke. I need to now call my credit card company to get a refund. Don't waste your time with this company.
View full review
Loss:
$1700
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Guest

It has been 7 weeks sense I ordered my washer and I still don't even have a tracking #. I have talked to several people including a guy who sold me a 10 yr warranty and "expedited shipping" package for $300 extra.

These guys are a joke!

Huck Gpn
map-marker El Paso, Texas

Worst service ever!!

I ordered a range nearly two months ago and was charged on the day I ordered July 5, 2014. They advertise free shipping and then add on a shipping charge because they consider Texas a remote area. What a joke!! I called the company on August 3 to see where my item was since I had never received a tracking number. They said they had no idea what may have gone wrong. Yeah, right! Then they told me it would be send immediately. It was not shipped until 8/12, or so they claim. It is now August 22, 2014 and I have not received my appliance. This company plays games with its customers and their money. I will be calling my credit card company today to charge back the $1300 the company has enjoyed for the past two months.
View full review
Loss:
$1315
Reason of review:
Problem with delivery
2 comments
Guest

I actually used to work for an appliance company and know for a fact that unless they use their own trucking company, many freight companies have certain areas in which a terminal is not near and they call the area "remote". There are not many areas that are considered "remote" but I do remember the trucking companies charging us extra shipping fees for certain locations.

These were not small fees.

Sometimes the "remote" shipping fee would be double or triple the normal shipping fee. Many times, if the fee is minimal, we would waive it for the customer but in some cases we had no choice but to either charge the customer or cancel the order if the customer declined.

Deasha Ndg

If you're in someplace like El Paso, you've got to have a good selection of local appliance stores. Why not give the business to them?

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Anonymous

Never received my order

After a month of calling them trying to get my order they send me a phony tracking number for my order, call up the tracking company and they confirm that they have the trucking number on there system but Fumfie Appliances never release the shipment to them, call them back they promise a full refund but never refunded my money, I call them back and told them about my intentions of filling a charge back, and they ask me for more time until they do a little research on my order have to file a charge back with credit card company.
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Anonymous
map-marker Pittsburgh, Pennsylvania

FumFie is OK by me!

My experience with FumFie was excellent. The bad reviews were scary, but their price for my Panasonic LUMIX DMC-ZS40 were about $100.00 less than anywhere else, so I took the risk. Great move! Someone always answered the phone when I called and they were always friendly, helpful and knowledgeable. My camera arrived in two days and was brand new and in mint condition. The whole process was quick and professional. No high pressure either. The salesperson suggested an extended warranty and I declined, so he moved on to completing the purchase. Frankly, I find Best Buy far higher pressure. I totally recommend this company- great prices, excellent, responsive employees, and FAST delivery. What's not to love!
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2 comments
Guest

Solid experience with Fumfie. Order a Samsung French Door refrigerator Ffor $2,009 and it was out of stock.

Didn't find out for 2 weeks. But Sean directed me to an LG French Door which I find to actually be a little better than the Samsung. I had to pay $150 more but in the end to find this fridge anywhere else your looking at $2,400 or more in most places.

Delivery was late but the guys delivering were very good. Mostly satisfied with my experience.

Guest

This has to be a fumfie employee. Who would write a glowing review on pissed consumer otherwise??

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Haille Puq
map-marker Seminole, Texas

Stole My Credit Card Information

Placed an order for a camera, received a email to call about the order and a salesman was trying to up sale me on SD card, battery, warranty and 2 day shipping. I turned it all down and the guys was rather rude. I have ordered stuff off the internet before and never had this happen. I looked at reviews and found the same complaints, so I called a day and a half later to cancel the order after checking my BofA card and found it had not been charged yet. Ironically two days later I get a call from BofA that there was fraudulent activity on my CC, a $85 charge at a gas station in Brazil. Can't prove it but Fumfie is the only company I gave my CC info to being the account is only a few months old and I use Paypal which they have no option for.
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1 comment
Guest

I had the same thing happen to me. Luckily the card was used to buy some heavy car part and they called me to see how I wanted it shipped.

Don't give your credit card information to Fumfie crooks. They sucker you in with good deals then rip you off.

Anonymous

Fumfie.com Scam

Fumfie is definitely a scam.The low prices are because the salesman upsale you on cheap accessories like memory cards, or external flashes that cost them pennies."Zeikos" stuff that won't last a week. The packages they sell are worthless besides the camera-and if it breaks you'll have a problem getting it serviced by Canon or Nikon- I did. They are NOT authorized sellers: Sunset Electronics on Ebay & Amazon Fumfie.com Slrhut.co.uk Outbackphoto.au All websites ran from the Powershit Photo office. I worked there and know the hustlers. Read the reviews by actual customers because they are true, and I know for a fact that they will pay to have a dissatisfied customer remove a negative review. BEWARE!
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Anonymous
map-marker Albuquerque, New Mexico

Charged Visa and never received product

I ordered over the internet from Fumfie.com online for a Canon vixia HF G10 camcorder on 26th Nov 2011. I received an email telling me to call and confirm the order. I did that on Monday 28th of Nov and added a battery bringing my total $1254+. I took the free shipping on 5-7 business days. They charged my card that day and the product was not shipped that day. I have called several times and have received excuses, such as they were overloaded with orders, 3 days later still no email saying it was shipped. I called again and they said it would be in my within the 5-7 business days from the time they charged me, even if they had to ship it over night. It is now Monday Dec 5 2011 and still no emailed that the product is shipped. I was told now that I would have it by this coming Friday,9th of Dec. I checked up on Fumfie.com on complaints and they seem to have quite a bad reputation doing the same thing they have done to me. I called to cancel with a second call and was told it was already shipped. No email from them confirming that today. I told them I was going to report this as fraud to my credit card company. I don't believe they have the product and have charged me before shipping the product out in total contradiction to normal online business such as Amazon, etc. So far they have my money and I don't have anything or product to show for it.
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Sam Tqv
map-marker North Bergen, New Jersey

Fumfie misrepesents total price on website to bait customers

take Fumfie.com with grain of salt - my experience WASN'T positive. After researching camcorders, I placed order with Fumfie. I checked reputations, Fumfie rating seemed acceptable compared to others. however after placing order I observed the following: a) Confirmation email does not show order number, total cost. b) Got call to confirm order. had to make corrections: they said order was for 2 cameras. Actually it was for 1. c) They said i ordered 2 year extended warranty. I didn't. The person I spoke with appeared to be cooperative and go out of their way. d) Until I asked them to confirm exactly total. they said $863 something whereas camcorder I ordered was $789 incl. shipping and no tax. They said "oh that's for insurance which is required... so its like over 60 bucks for insurance? e) I cancelled order which they did promptly (received cancellation email from them).Went to UPS site, UPS charges like 0.90 for every $100 so for a $800 order it should be like $7.20 Not $60. Yet this is Fumfie's game - to show a "teaser price" as bait - so it shows up among the lowest totals on internet price comparison search engines but then tally up higher totals. Presumably they hope to upsell or add accessories to make up for the teaser price which apparently is very little profit for them. When they sense customer wouldn't go for the bait, they go out of their way in accommodating cancellation of order. Get the drift? Stay AWAY from fumfie, dishonest business. Wouldn't recommend them anymore no matter what little positive comments there are. On their website and order pages nowhere is it apparently of a steep insurance charge. The emphasis is on "Free Shipping". Get the picture?
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3 comments
Guest

This Fumie Co. is a fraud,period! They quote

you one price & then send you an invoice for

9% plus more for so-called insurance charges. What a sleezy outfit. Wished I had

known before I ordered a Sony camcorder.

Never doing business with them again.Will

report to Better Business Bureau.

Guest

bought a new camera...got a used camera. thought i ordered canon accessories...got cheap zeikos accessories and a garbage warranty.

wanted to return camera wanted to charge shipping to and from to do this. better off buying from a local store.. at least you know what you are getting.

no stuck with a used camera with a junk zeikos battery and a junk sd card not to mention the junk uv lenses...all is junk....buyer beware....why risk a chance with this company....don't believe me. google reviews for fumfie......the buy somewhere else

Guest

I was looking for two specific camcorders and did a websearch and came up with Fumfie. The prices were good, better than any competitors.

I placed the order on Friday and got an email asking me to call and confirm the order on Monday. I did and the salesperson went through a number of options I had not specified making sure I didn't want the extended warranty, extra battery, or other accessories I had deselected when going through the ecommerce checkout on Friday. It was a bit annoying but I just said "no thanks" right up till the moment he confirmed the price and announced quickly that there was a 9% insurance fee they had to add for my protection of course! That came to an extra $120 that had not been noted anywhere on the pricing when I'd gone through the checkout with my shopping cart on Friday.

When I balked at that and asked if the insurance was mandatory he said yes it was mandatory. I quickly canceled my order and had to spend another 20 minutes looking around before I found the same products on ebay and B&H. I ended up saving $100 over Fumfie. Now I understand they said that shipping was free, but it was free on eBay and B&H as well, and they certainly didn't try to tack on an extra 9% fee after I'd ordered.

I looked around on the internet for others who had similar experiences and sure enough found others hit by this mystery fee. Evidently it used to be 6%, but is now 9%.

It was easy to cancel, but all in all it was deceptive on Fumfie's part and made me not want to ever shop there again. Lesson learned.

View more comments (2)
cbass b
map-marker Herndon, Virginia

Fumfie is a TOTAL SCAM!

Do a simple Google search for "fumfie complaints" taht shoudl be enough of a warning for you to never consider dealing with this company. They have had multiple complaints with the Better Business Bureau and have only been members for a few months. They send you a bill, then charge you additional fees for insurance even thought it is already included in the original invocie. For the itmes that were returned they did not provide the proper refund. They refuse to acknowledge their obvious mistakes and have a long history of abuse and fradualant charges. They will try to send you worthless extras to appease you but in the end will refuse to correct any problem. This company is the stereotypical NY/NJ scammers, DO NOT BUY FROM THEM EVER!
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Patrick B Evz
map-marker Georgetown, Texas

Bait & Switch - extra money for "free shipping"

I have never written a review before but feel compelled to let others know that this store is all smoke and mirrors. I ordered a HDC-TM700 Panasonic Camcorder from Fumfie on 10/27/10. The price was the best on the web for $729 with free shipping. I too had seen other reviews stating the tacking on of insurance charges. When I completed the order and received my email confirming my order # it did not state a final price. That same morning I received and email stating they were trying to call me to verify my order. I called them at their 866 # and spoke to a customer service agent in regards to my order. They immediately tried to sell me extras I did not want. I explained to them I was already pushing the budget for the camcorder to which he relented. He said "Ok, that comes to $794.61" to which I replied "uh, hold on, no, the camera is $729 with free shipping" he then stated that it has to be shipped with insurance since they send out "1000's" of packages with many returned for damages. I said, well, I also found the camera for $751 with free shipping and if they could match that price I would buy it. I was then transferred to a customer rep. (in the same room I bet) who said he could not match that price as the other store must have gotten a better deal than they did. So I said cancel my order for which they did and by that time I was pissed. I did receive a cancellation email for which I'll keep forever and checked my CC and the camcorder had never been placed for purchase. So as you can see I was going to be charged an additional $65.61 that was never outlined or mentioned until I called the 866 #. Stay away from this company!
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1 comment
Guest

Same thing happened to me.

Called back and spoke to manager in customer service who said it is mentioned in their "Terms and Conditions". I looked at it, in fineprint it mentions first $100 is covered in UPS but for larger amounts they use a third party shipper. No price or quote or anything and then you have to know to go to the lengthy Terms and Conditions page before confirming order...

Manager states they use a third party company.